Agreement summary
Mobile Internet on Phone and Tablet (Prepaid)
CONTRACT SUMMARY
This contract summary compiles the key elements of the service offer in accordance with EU legal requirements.* It helps compare service offers. Full information about the service is provided in the Contract.
SERVICES AND EQUIPMENT
The TravelSim prepaid SIM card is an international mobile communication SIM card (calls, SMS, mobile internet) that operates in more than 155 countries (www.travelsim.lv). All TravelSim numbers have the Estonian country code: +372 (SIM cards and services are provided by TOP CONNECT OU (ESTONIA), reg. no. 10668897).
To use the TravelSim prepaid SIM card, a balance is required, which can be topped up in the personal account.
To use mobile internet, an internet package must be activated before use. Various internet packages are available, ranging from 500 MB to 10 GB. The price of the package depends on the number of countries where it is available. Detailed information on available internet packages, country lists, and prices is available here: https://travelsim.lv/lv/buy.
The validity of an internet package is 30 days from activation, except for the Special Data Package of 1 GB (package code – 50), which is valid for 14 days.
Once internet use stops, no refund is given for unused data.
Required equipment for service provision: SIM card, mobile phone, or tablet.
Attention! TravelSim prepaid SIM cards do not work in M2M devices!
COSTS
The cost of activating internet packages ranges from 5 EUR for 1 GB to 145 EUR. Prices depend on the selected internet package. Detailed information on available internet packages, country lists, and prices is available here: https://travelsim.lv/en/buy.
Call and SMS costs are not included in internet packages. These costs will be deducted from the TravelSIM card's credit balance. Available destinations, their rates, and SMS prices can be found here - https://travelsim.lv/en/rates . Call and SMS rates depend on the country you are in.
Billing increment – in European Union countries: 1 second, in other countries: 1 minute.
INTERNET CONNECTION SPEED
Internet speed depends on the country and the operator's network to which the SIM card is connected. The list of operators is available here. In Latvia, the TravelSim card works in the LMT, TELE2, and Bite Latvija networks:
In the LMT network:
Estimated maximum download speed: 11 Mbit/s to 42 Mbit/s
Estimated maximum upload speed: 50 Mbit/s to 150 Mbit/s
In the Tele2 network:
Estimated maximum download speed: 30 Mbit/s to 300 Mbit/s
Estimated maximum upload speed: 10 Mbit/s to 100 Mbit/s
In the Bite Latvija network:
Estimated maximum download speed: 20 Mbit/s to 1 Gbit/s
Estimated maximum upload speed: 10 Mbit/s to 50 Mbit/s
CONTRACT TERM, RENEWAL, AND TERMINATION
The contract has no fixed term. The customer activates and uses the TravelSim SIM card as needed and can stop using it at any time.
Temporary blocking occurs automatically if the card has not been used for more than one year (calls, SMS, balance top-ups, network connections, etc.).
LEGAL REMEDIES
When using TravelSim services, the customer can report issues by calling 66 222 111 or emailing travelsim@csc.lv.
Cases where TravelSim services were unavailable or of insufficient quality are reviewed individually by SIA CSC TELECOM.
Contact information for submitting complaints:
By email: info@csc.lv or travelsim@csc.lv
By phone: 67780000
OTHER INFORMATION
Detailed information on the terms of the Distance Contract is available here: https://travelsim.lv/lv/page/terms-of-use.
All costs and tariffs include VAT.
Edition: February 5, 2025
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Directive (EU) 2018/1972 of the European Parliament and the Council of December 11, 2018, on the establishment of the European Electronic Communications Code (OJ L 321, 17.12.2018, p. 36), Article 102, Paragraph 3.